Shelley Smit, CEO, UM: For the past three years, our turnover has been less than 10%, which is significantly lower than the industry average of 30%+.

We recruit and develop our talent based on our core values of Curiosity, Candor, Courage, Caring, Community and Commitment, and these values drive how we work and who we work with. We believe in full transparency in all that we do, internally and externally. We communicate openly and often with all levels of the organization. There are no boundaries of hierarchy, and all members of our UM family have complete access to each other, including the leadership team.

Read more in CARD Online.