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At the Word of Mouth Marketing Association’s Summit in 2010, Steve Knox, then CEO of P&G’s in-house word of mouth marketing agency, Tremor, gave a compelling talk entitled “Why People Talk.”  Knox found that consumers talk when we give them an element of surprise that does not fit inside their existing expectations about the brand.



A simple story told well. That’s the key to good communications. We are people, after all, not robots. And it’s people who tell the stories, not technology. But technology in media does give us the ability to find people fast.




When a senior advertising executive who handles money matters appears at an industry event and speaks his mind in a public forum, as Universal McCann Chief Investment Officer David Cohen did at last week’s Online Video Advertising Summit here in New York, everyone should pay attention.